Frequently Asked Questions
This page contains questions that guests frequently have about their countertop
purchase. Please check this page to see if your question is answered here before
contacting our office.
- General Questions
- How long does a countertop take to make once it is ordered?
From delivery, a store lead time average is roughly 14 days
on common edge styles and colors.
- What happens if I order the wrong size countertop?
It is important that you double-check your specifications. We
recommend, if possible, you order your countertops after your new
cabinets are installed. Changing or canceling after your order has
been placed may be difficult.
- How can you tell if a countertop is installed correctly?
A countertop is installed correctly when:
- The seams or miters are even (run your fingers over the
seam), have been glued together with waterproof wood glue, bolted
together and are aligned front to back
- There is the same amount of overhang off the entire front
edge of your cabinets.
- The backsplash has been sanded to the contours of your
walls, so that a large bead of caulk will not be needed.
- The countertop is level on the cabinets and build up strips
were placed on top of the cabinets to bring the countertop to correct
height (if the edge of the top interferes with the drawers on your
cabinets opening, build-up strips were not used).
- When is it a good time to get new countertops or replace my
Really, anytime is the right time. Colors and styles change
frequently and changing countertops is a quick and inexpensive way to
increase the value of your kitchen.
Wear spots, scratches, warping, and delamination may also
determine the need for replacement countertops.
- How do you look up a color to determine the manufacturer
and color number?
Located on either the front or back of the sample chip is the
name, number, and manufacturer. (The sample chip racks are located at
each Menards store in the kitchen displays).
- Where can I order custom countertops?
You can create countertops and quotes in Visual Design.
- What are some common measurement mistakes that customers
bring in and what is the correct way to measure your countertop?
Refer to Measuring Guidelines in the Design, Measure, and
- Why should I get an installation kit with my countertop
Installation Kits benefit a guest in the following ways:
- Assures that all materials needed for installation are with
the countertop at the jobsite.
- Guest does not need to figure footages to determine how much
caulk, how many build up strips, etc...
- All components, if purchased, separately would cost
- Color matched caulk and laminate repairer is specific to the
- CustomCraft™ Laminate
- How should laminate countertops be stored prior to
Whenever possible countertops should be stored horizontally
and as flat as possible. Try to keep them in a warm dry area and after
dry fitting the pieces (fitting together and inspecting), put the
pieces back in their protective packaging until installation. Let the
pieces of countertop acclimate to room temperature before
- Can laminate countertop be used as a cutting board or have
hot utensils laid on them?
While contemporary laminates do have durable finishes, you
should not cut directly on their surface or lay any utensils warmer
than approximately 250° Fahrenheit on your countertops.
- Can a sink be too close to a seam in a laminate countertop?
Water is the natural enemy of particle board. However if your
seams are correctly sealed, placing a sink a few inches from a seam
should not present a problem.
- Are build-up strips necessary for installation in every instance?
Yes. Our countertops are 3/4" thick with a 3/4" build-down
front edge. If you were not to use build-up strips, your front edge
would hang down over your cabinet drawers or doors. Build-up strips
also provide support for your tops as well as attachment points from
cabinets to tops.
- If my walls are out of square, do I need my countertops to
be cut out of square as well?
If your walls are 1/2" or less out of square, simply sanding
the scribe or back of the countertop to the contour of your walls will
provide a snug fit. If 1/2" scribe sanding is not enough, it may be
necessary for you to use loose, set on backsplash to cover the gap
between the back of the tops and the wall.
- Is it better to have build up strips placed front to back
on the cabinets or parallel to the back and face frame?
We recommend placing build up strips every 24" front to back
as it adds more stability to the center of the countertop. This is
important when using 36" deep island depths.
- Is my countertop waterproof?
If installed properly, your countertop will resist water. Be
sure to use waterproof wood glue at all miters and seams. You can also
apply a coat of polyurethane to the board around dishwashers to keep
moisture off the board.
- Can a traditional or CTI corner support a corner sink?
While we do not recommend cutting through miters or areas
where seams are bolted together for a sink, it is possible if the area
below the miters is completely solid with 3/4" material. Cut the
¾” particleboard or plywood to fit the shape of the
diagonal front extending 48" from each corner. Attach the material
with waterproof wood glue, secure with 1¼” wood screws to
hold in place until the glue has dried. After all pieces have dried
then cut the sinkhole in the proper place.
- Can custom islands be field-jointed or seamed?
The largest field-joint we can make is 53" wide. Islands
wider than that do not lend themselves well to a seam that must match
its entire length.
- What makes a CustomCraft Countertop better than its
competitors and what materials are used?
We know from experience what it takes to make kitchen and
bath countertops to fit your lifestyle. Durability and beauty are
built into each countertop using only the finest quality materials:
Sturdy 3/4", 45 lb., industrial-grade particle board is used as the
foundation of all of our countertops. We then use a water-based,
environmentally friendly adhesive to permanently bond laminate to
particle board. Our laminates are .040" thick, post-formable grade.
All of the components used in producing CustomCraft Countertops meet
or exceed every industry standard in laminate countertop
Not only is quality a main concern of ours, but getting your
countertop to you on time and getting it correctly designed is
foremost important to us. Using industry standard or above materials
and production techniques, we supply Menards home improvement stores
with hundred's of countertops for satisfied guests every day.
- Corinthian™ Solid Surface
- What is Do It Yourself Solid Surface?
Corinthian™ is the first solid surface material that
the guest can install themselves. Typically in the past solid surface
installation required a licensed installer, Corinthian™ solid
surface can be installed by the guest. We fabricate the tops and the
- What is a Seam?
Seams are joints in the countertop design that are assembled
in the field without using seaming compound. Seams are used when a
guests' kitchen is too large to fabricate in one continuous piece. A
seam is easy to assemble and hard to locate when complete.
- Can I Repair or Sand my Countertop?
Corinthian™ solid surface is renewable and repairable
surface. Minor scratches and finish differences can be sanded or
repaired using specific grit sanding paper. It is important to
remember to use care when sanding, if improper grit is used the area
sanded will have a noticeable finish difference. Please review the
care and maintenance guide.
- Can I Cut or Place Hot Pots on Countertop?
It is not recommended that you cut directly on or place hot
pans directly on Corinthian™ solid surface. Each order we send
has a trivet supplied that is to be used for cutting or placing hot
pans to preserve the surface of your tops.
- Why is Corinthian™ better than Competitors?
Corinthian™ uses ½” thick 100% acrylic
solid surface material. Giving your guest a renewable surface that
they can install at an inexpensive price.
- What are my limits on dimension sizes?
Fabrication is not limited to certain sizes however due to
shipping and handling we will limit the size of one piece design. Each
kitchen is different so we will review your design and determine where
to seam your tops.
- Will my Countertop Warp?
Corinthian™ is an acrylic material and not subject to
changes in humidity as other wood products. Please remember that it
must acclimate to the proper room temperature before installing, minor
expansion and contraction due to heat changes make it appear to be
warping. If your tops appears to be uneven, place on the cabinets
overnight. Then following the installation instructions to secure to
the cabinets, some weight or screws may be required to completely
level with cabinets. Once the caulk sets up the tops will no longer
- Why is Solid Surface better than Laminate?
Corinthian™ solid surface is a renewable and repairable
surface unlike laminate. Minor scratches can be repaired to restore
your tops. With minimal upkeep your tops will look like new for as
long as you own them.
- RiverStone Quartz™
- Content coming soon!